> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryecco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Centralino (Phone)

> How your number gets connected, and what's on the phone channel's pages.

The Centralino is Ecco's phone channel: the AI answers every incoming call, holds the conversation, and logs it for you to review.

## Getting Connected

Ecco provisions a VoIP number for your property during onboarding. If you'd rather keep your existing business number, forward calls to it instead — no new number for guests to learn.

<Card title="Using Your Own Business Number" icon="phone-flip" href="/voip-setup">
  Full setup guide: configure the Groundwire app and call forwarding so your existing number rings straight into Ecco.
</Card>

Once calls are flowing, the phone channel lives in two places in the dashboard: **Conversations** (where calls show up) and **Configuration** (how the AI sounds and when it answers).

## The Conversations Page

<CardGroup cols={2}>
  <Card title="Call List" icon="table-list">
    Every call appears in a table with an AI-generated **title**, a color-coded **category** badge (e.g. *Reservation Inquiry*), **date/time**, and **duration**. Search by free text (2+ characters), filter by category or time period.
  </Card>

  <Card title="Call Detail" icon="headphones">
    Click a row to open the audio player, transcript, and AI summary side by side. The transcript highlights in sync with playback. On hotels with sharing enabled, you can generate a shareable link to the recording.
  </Card>
</CardGroup>

<Tip>
  When browsing the dashboard in a different language, the title and summary are **automatically translated** on-the-fly, while the raw original data stays untouched.
</Tip>

## The Configuration Page

This is where you set the AI's voice, personality, and hours for the phone channel.

### Voice & Personality

| Setting              | Description                                                                                                                   |
| -------------------- | ----------------------------------------------------------------------------------------------------------------------------- |
| **Property Name**    | The name the AI uses internally to refer to your establishment during conversations.                                          |
| **Assistant Name**   | What the AI introduces itself as (defaults to your user's first name).                                                        |
| **Voice Selection**  | Choose from a curated set of ElevenLabs voice profiles (e.g., "Veda Sky - Female"), available in each supported language.     |
| **Greeting Text**    | The opening message the AI recites the moment it answers. Use the `{{businessName}}` template variable for automated framing! |
| **Default Language** | Italian, English, Spanish, French, German, Dutch, or Chinese.                                                                 |

A **Voice Preview** button lets you hear the selected voice read your greeting before saving.

<Warning>
  Click **Save** to persist your changes to the live agent.
</Warning>

### Hours & Schedule

<AccordionGroup>
  <Accordion title="Always On" icon="circle-check">
    The AI answers calls 24/7, ignoring the weekly schedule.
  </Accordion>

  <Accordion title="Always Off" icon="circle-minus">
    The AI is muted and will not answer any calls.
  </Accordion>

  <Accordion title="Scheduled / Weekly" icon="calendar-week">
    The AI answers only during the valid time blocks defined in your weekly pattern (Monday through Sunday, multiple blocks per day).
  </Accordion>
</AccordionGroup>

**Schedule exceptions** let you override the weekly pattern for specific dates — holidays, closures, or extended hours — without touching the standard routine.

## Common Questions (FAQ)

<AccordionGroup>
  <Accordion title="The audio is unavailable for my call.">
    Some calls may not have recordings if the call was exceedingly short or experienced a technical routing issue before establishing a solid connection. The message "Audio unavailable" will be displayed.
  </Accordion>

  <Accordion title="The AI summary seems somewhat inaccurate.">
    The summary is AI-generated and may occasionally miss subtle human nuances. The full transcript and raw audio are always available for verification.
  </Accordion>

  <Accordion title="Can I keep my existing business number?">
    Yes — see [Using Your Own Business Number](/voip-setup) for the full Groundwire and call-forwarding setup.
  </Accordion>
</AccordionGroup>