> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryecco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations & Transcripts

> Search, filter, and listen to all calls handled by the AI.

The Conversations page lists **all calls** managed by the AI receptionist.

## History Overview

The central table displays:

* **Title:** An AI-generated summary of the call.
* **Category:** A color-coded badge indicating the call type (e.g., *BOOKING\_INQUIRY*).
* **Date & Time:** When the interaction occurred.
* **Hotel / Restaurant:** Visible if you're in the "All Hotels" view.
* **Duration:** Total length of the call.

You can easily search using the **free-text search bar**, filter by **category**, or change the **time period**.

<Tip>
  When browsing the dashboard in a different language, the Title and Summary are **automatically translated** on-the-fly to your selected UI language for easier readability, keeping the raw original data completely preserved.
</Tip>

## Conversation Detail

Clicking on any conversation row opens the detailed view, split into two columns:

<CardGroup cols={2}>
  <Card title="Left Column: Audio & Overview" icon="headphones">
    * **Audio Player:** Listen to the call recording, adjust speed, or download it.
    * **Call Details:** Displays status, phone number, duration, cost, and SMS presence.
    * **AI Summary:** A generated description highlighting what transpired.
  </Card>

  <Card title="Right Column: Transcript" icon="align-left">
    The complete text transcript of the dialogue. The text highlights synchronously as the audio plays, showing the exact words spoken by both the `AI` and the `Guest`.
  </Card>
</CardGroup>

## Common Questions (FAQ)

<AccordionGroup>
  <Accordion title="The audio is unavailable for my call.">
    Some calls may not have recordings if the call was exceedingly short or experienced a technical routing issue before establishing a solid connection. The message "Audio unavailable" will be displayed.
  </Accordion>

  <Accordion title="The AI summary seems somewhat inaccurate.">
    The summary is AI-generated and may occasionally miss subtle human nuances. However, the full transcript and raw audio are always available precisely for verification!
  </Accordion>
</AccordionGroup>