> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryecco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction & Navigation

> Learn what Ecco is, how to log in, and how to navigate the dashboard sections.

Ecco is an **AI-powered voice receptionist** for hotels and restaurants. When a guest calls a property that uses Ecco, an intelligent voice agent answers the phone, handles the conversation, and captures important information such as booking requests, directions, hours inquiries, and more.

The **Ecco Dashboard** is the web application where you can:

* Monitor all incoming AI-handled calls and their outcomes.
* Manage booking/reservation requests captured by the AI.
* Train the AI with custom FAQs, documents, and web links.
* Configure the voice assistant's personality, language, greeting, and schedule.
* View analytics on call volume, duration, categories, and success rates.

<Note>
  The dashboard automatically adapts labels and terminology depending on your business (e.g., "Check-in / Check-out" for hotels, "Reservation Date / Time" for restaurants).
</Note>

## Getting Started — Login & First Steps

1. Navigate to your dashboard URL (e.g., [https://dashboard.tryecco.com](https://dashboard.tryecco.com)).
2. A **sign-in screen** will appear.
3. Enter your **email and password**.
4. After successful login, you will be redirected to the main Dashboard.

<Warning>
  **Sign-up is disabled.** Customers cannot create their own accounts; accounts are created directly by the Ecco team. If you've forgotten your password, use the "Forgot password?" link on the login page.
</Warning>

## Navigating the Dashboard

### Sidebar Navigation

The left sidebar contains all the main navigation items:

| Menu Item            | Description                                                                 |
| -------------------- | --------------------------------------------------------------------------- |
| **Dashboard**        | Main analytics and KPI overview.                                            |
| **Conversations**    | Browse and listen to all AI-handled calls.                                  |
| **Knowledge Base**   | Manage FAQs, links, and documents for AI training.                          |
| **Booking Requests** | CRM for reservation management (only visible if enabled for your property). |
| **Settings**         | Voice, schedule, and integration configuration.                             |