> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryecco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Properties

> Complete apartment details, review automatic imports, activate properties, and manage AI suggestions.

**Properties** holds the structured details Ecco uses for each apartment or property: access, check-in, amenities, policies, and more. Open it from the sidebar; the badge shows how many suggestions are waiting for you.

The page has three tabs: **Overview**, **Properties**, and **Suggestions**.

## Overview

> **Ecco score**
>
> How complete your information is: **Excellent**, **Good**, **Needs work**, or **Critical**.

> **Properties imported**
>
> How many properties Ecco received from your PMS.

> **Active properties**
>
> How many are live, and how many are still to activate.

**What to do now** lists the next actions, marked **Required**, **Conflict**, or **Suggestions**. When some properties need your input before going live, a banner tells you how many: select **Review now** to start.

## The properties list

The **Properties** tab lists each property with its status, last update, Ecco score, and next action. Filter by property or by status, then select **Open**.

| Status | Meaning |
| - | - |
| **Needs info** | Important information is missing. |
| **Needs review** | The imported information is being completed or needs your attention. |
| **To activate** | Everything required is complete: you can activate it. |
| **Active** | Ecco uses this information to answer guests. |
| **Archived** | The property was removed from the account. |

### New apartments imported from Kross

Ecco automatically completes new Kross apartments using their public Airbnb and Booking.com listings. Information already entered in Ecco or imported from Kross is never overwritten.

When all essential details and a verified street address are present, Ecco activates the apartment automatically. You receive an email showing what was added and confirming that the apartment is active.

When essential details are still missing, the apartment remains in **Needs review** and the email lists what you need to complete.

> [!NOTE]
>
> Ecco only uses the listing connected to that apartment and checks that it matches before adding information.

## Complete a property

The property page groups information into sections. Each field shows whether it is **Complete**, **To complete**, or **Needs review**.

**1. Choose a field**

Start with the fields that add the most points: each empty field shows how much it can raise the score.

**2. Add or edit**

Select **Add** on an empty field, or **Edit** on a filled one, and enter the information.

**3. Review and confirm**

Select **Review**, check the change, then **Confirm update**. Ecco starts using it right away.

Under **Property documents**, add longer texts that only apply to this property.

> [!NOTE]
>
> Fields for one apartment can contain local details and exceptions, so Ecco does not compare them with the account’s FAQs. Write exceptions clearly, for example: “In this apartment, check-in is possible until 9:00 PM.”

### Activate a property

When everything required is complete, select **Activate property**. The status changes to **Active**.

### Copy information to other properties

**1. Open the copy**

On the property page, select **Copy to others…**.

**2. Fields**

Choose the information to copy.

**3. Apartments**

Choose the properties that should receive it.

**4. Review**

Choose **Fill empty fields only** or **Replace existing values**, check the result, and confirm.

> [!WARNING]
>
> **Replace existing values** overwrites what the destination properties already have. Ecco asks you to confirm before applying it.

### Remove a property from the account

**1. Select Remove from account**

On the property page, select **Remove from account**.

**2. Wait for the stay check**

Ecco checks for upcoming stays at the property.

**3. Confirm**

Read the message, then select **Remove property**.

> [!WARNING]
>
> Scheduled WhatsApp and email messages for bookings at the removed property will not be sent. Check upcoming stays before confirming.

The property stays in your account history as **Archived** and does not come back after a later import from your PMS.

## Suggestions

Ecco studies your guest conversations and proposes information to add when guests ask something it could not answer.

The **To review** view groups suggestions into three queues:

* **Ready to review** — Ecco has a complete proposal: check it and accept it.
* **Complete details** — choose the property and field the information belongs to.
* **Answers to write** — guests asked something Ecco does not know: write the answer and choose where to save it.

Each suggestion shows a risk badge, such as **Low risk**, **Needs confirmation**, or **Conflict with content**, and the channel it came from. Select **View context** to read the conversation behind it.

> **Accept**
>
> Save the information. Edit the text first if needed.

> **Edit details**
>
> Change the property or field before accepting.

> **Ignore**
>
> Dismiss the suggestion.

### When a suggestion conflicts with a FAQ

Ecco compares the suggestion with your active FAQs and shows the reason for a conflict.

* Select the related FAQ to open it directly in the editor.
* Choose **Link existing FAQ**, **Update existing FAQ**, **Keep current FAQ**, **Combine manually**, or **Save as new FAQ**.
* When approval is blocked, read the reason and update the blocking FAQ before trying again.

When a suggestion saves information that applies to the whole account, Ecco also checks it against the FAQs. A warning banner means the information was saved, but the versions disagree: open the linked FAQ and make them consistent.

### Recurring suggestions

Select **Generate suggestions** to look for new ones now. In the **Settings** view, choose how often Ecco prepares suggestions (**Every day**, **Weekdays**, or **Once a week**), at what local time, and whether to notify you by email or WhatsApp.

> [!NOTE]
>
> Conversation suggestions always wait for your review. Automatic completion from verified Airbnb and Booking.com listings only applies to new Kross apartments.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.