> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryecco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp

> How to connect your WhatsApp Business number, and what's on the WhatsApp channel's pages.

The AI continues conversations by text over WhatsApp — picking up guest questions and requests the same way it does on the phone.

## Getting Connected

<Steps>
  <Step title="Open Configuration → Integrations">
    Head to the Integrations tab and find WhatsApp Business.
  </Step>

  <Step title="Connect your number">
    Follow the guided wizard to link your WhatsApp Business number to Ecco.
  </Step>

  <Step title="Set your hours">
    WhatsApp gets its own active-hours panel, separate from your voice schedule — set it independently if you want different availability.
  </Step>
</Steps>

## The Conversations Page

Chats appear in the same Conversations table as calls, marked with a **WhatsApp badge**. Filter the list by **source** (Phone / WhatsApp) to see only chats. Opening a chat shows the same detail view as a call: full transcript and AI summary, with automatic translation if you're browsing in a different language than the guest wrote in.

## Settings

Inside **Configuration → Integrations → WhatsApp** you'll find a settings panel alongside your hours. One option worth knowing:

<AccordionGroup>
  <Accordion title="Preserve WhatsApp Business notifications">
    When this switch is **on**, Ecco skips sending typing indicators to guests. This keeps your unread-message badges and notifications intact inside the WhatsApp Business app — useful if your team monitors the inbox and relies on those alerts.

    When it's **off** (the default), guests see the AI typing indicator as it composes a reply, which gives a more responsive feel but clears unread notifications in WhatsApp Business.

    | Setting       | Typing indicator shown to guest | Your WA Business notifications preserved |
    | ------------- | ------------------------------- | ---------------------------------------- |
    | Off (default) | ✅                               | ❌                                        |
    | On            | ❌                               | ✅                                        |
  </Accordion>
</AccordionGroup>

## Common Questions (FAQ)

<AccordionGroup>
  <Accordion title="Can WhatsApp run on different hours than the phone?">
    Yes. WhatsApp has its own hours panel in Integrations, independent of your voice schedule.
  </Accordion>

  <Accordion title="Can I reply to a WhatsApp chat myself?">
    Yes — open the conversation and reply from the same chat view, alongside the AI's own replies.
  </Accordion>
</AccordionGroup>