The Knowledge Base acts as the “brain” for your AI voice agent. This is where you teach the AI property-specific information it needs to answer guest questions accurately.
Important: A single property must be selected from the top bar to use the Knowledge Base.
The Three Main Sections
The Knowledge Base is divided into three distinct tabs:
1. Custom FAQs
Frequently Asked Questions are direct Q&A pairs used by the AI to quickly respond to common guest inquiries (e.g., “What time is breakfast?”).
- Click the ”+ Add FAQ” button.
- Fill in the typical Question a guest might ask.
- Add trigger Keywords (e.g., breakfast, morning, eat).
- Provide the exact Response you want the AI to give.
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Toggle “Generate Keyword Variants” to have the AI automatically create related search keywords!
You can temporarily toggle individual FAQs on or off, edit them, or preview how the AI’s voice would sound speaking the response. (Character limit: 2,000 per FAQ).
2. Web Links
Provide external URLs that the AI can scrape and index (such as your property’s website or menu page).
Enter the specific URL and click Add. Our system will scrape the website to extract usable text. Status indicators will show whether it’s Completed (green check), Processing (spinning loader), or encountered an Error (red cross, usually due to security blockers).
3. Documents
Upload files you want the AI to reference.
Supported formats: PDF, DOCX, TXT, MD.
Maximum file size: 10 MB per file.
You can drag and drop a file and optionally assign it a custom name or category label. The file’s text will be extracted and immediately indexed into the AI’s memory. 
