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The home page provides an at-a-glance overview of your AI receptionist’s active performance.

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Period Filter

A dropdown in the top-right corner controls the time range for all the analytics displayed:
  • Today — Current day (charts show hourly breakdowns).
  • Last 7 Days / Last 30 Days — Summary of performance over the past week or month.
  • All Time — The entire lifetime history of the AI agent.

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Dashboard Overview

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KPI Cards

Three summary cards appear near the top, providing key metrics:
  1. Calls in Period: Total number of AI-handled calls.
  2. Average Duration: Mean call length across all calls.
  3. Total Duration: Sum of all call durations.
Additionally, if your property accepts Booking Requests, four other cards will summarize reservation metrics, including Total Requests, Average Group Size, Cancellations, and Modifications.

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Calls Chart

An interactive bar chart showing the call volume over time. You can toggle between three specific views by clicking on them:
  • Number of Calls
  • Average Duration
  • Total Duration
Hovering over any bar will show a tooltip with the exact computed value.

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Call Categories Chart

A horizontal bar chart visualizes the distribution of call types. Each category has a color-coded badge (e.g., BOOKING_INQUIRY, DIRECTIONS, HOURS, SPEAK_TO_HUMAN).

Quick Navigation

By clicking on a specific category bar, you will navigate straight to the Conversations page, automatically pre-filtered by that specific intent!

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Common Questions (FAQ)

The AI agent might not have received calls yet. Check the period filter—if it’s set to “Today” but your latest calls were yesterday, adjust the range. Lastly, assure you’ve correctly selected a property!
Data is strictly filtered by the selected time period and the chosen property. Ensure you are not looking at “All Hotels” when aiming for a specific property’s metrics.