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The home Dashboard gives you an overview of the conversations Ecco handled and how they went.

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Choose the period and property

Use the period menu to select Today, Last 7 days, Last 30 days, or All time. The dashboard opens on Last 7 days and remembers your choice on this browser. Select a property in the top bar to see its numbers. With All properties selected, the dashboard combines all the properties you can access and adds a Recent calls table; select View all to open the full list.

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KPI cards

The cards at the top summarize the selected period for every active channel.

Calls

Total calls handled (or Calls today), Avg. duration per call, Total time saved, and To operator: the share of calls transferred to your team.

WhatsApp messages

WhatsApp messages written and sent by Ecco.

OTA messages

OTA messages successfully sent by Ecco.

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Choose a channel

When two or more channels are active, use the channel selector to switch between All, Calls, WhatsApp, and OTA. The selection applies to the trend chart and to Topics; the KPI cards always show every channel.

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Trend

The chart shows how activity changes over the selected period. For calls, use the metric menu to switch between the number of calls, the average duration, and the total time saved. Hover over the chart to read the exact value.
All time charts show the last 30 days, so the trend stays readable.

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Topics

Topics groups your conversations by what guests actually asked about, such as check-in times, parking, or invoices.
Each bubble is a topic: the bigger it is, the more conversations it covers. Choose Top 5, Top 8, or Top 12; the remaining topics are grouped under Others.
Select a bubble or a row to open the topic’s conversations. Switch between All outcomes and Failures only, then open a conversation to read it.
A topic with a low success rate often points to information worth adding to your Knowledge Base.

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Export a widget

Every widget has an Export widget button. Download the data as Excel or CSV, or the chart as a PNG or JPG image.

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Common questions

The dashboard shows the channels with an active Ecco agent for the selected property. Select another property to see its channels.
Check the period and property. For example, yesterday’s activity does not appear when the period is Today.
Ecco analyzes conversations after they end. When today’s analysis is still running, the widget tells you so; check back a little later.
A call counts when Ecco successfully hands the guest to one of your on-duty operators.