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Select your name at the bottom of the sidebar, then choose Preferences & Billing. The Account page has two tabs: Preferences and Billing.

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Preferences

  • Language — choose Italiano, English, Deutsch, Nederlands, Español, Français, or 中文. The dashboard switches language immediately.
  • Theme — choose Light, Dark, or System.
Preferences are saved on this browser. Set them again if you sign in from another computer.

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Billing

Select a single property to see its plans and usage. Each active channel has its own section.

Voice

Your plan, the minutes included each month, and Voice minutes usage with any extra minutes.

WhatsApp

Your plan and AI message usage.

OTA

Your plan and OTA AI message usage.
Billing contacts receive an email when a channel reaches 80% and 100% of its allowance. Reaching the allowance never stops Ecco from answering guests: extra usage is billed in the next cycle.

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Invoices and payment method

Select Manage subscription to open the secure billing portal, where you can download invoices, update the payment method, or cancel the subscription.
Manage subscription is available to team members allowed to manage billing. When a property is billed centrally by its parent company, the page shows Billing handled centrally with a link to the parent’s billing.
If a payment is overdue, the page shows an alert with Update payment.