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Ecco is an AI agent for hospitality operators — hotels and restaurants. It answers guest phone calls and WhatsApp messages, handles the conversation, and captures important information such as booking requests, directions, hours inquiries, and more. The Ecco Dashboard is the web application where you can:
  • Monitor all incoming AI-handled calls and WhatsApp conversations, and their outcomes.
  • Manage reservation requests captured by the AI.
  • Train the AI with custom FAQs, documents, and web links.
  • Configure the voice assistant’s personality, language, greeting, and schedule.
  • View analytics on call volume, duration, categories, and success rates.
  • Manage your account preferences and billing.
The dashboard automatically adapts labels and terminology depending on your business type — currently Hotel or Restaurant (e.g., “Check-in / Check-out” for hotels, “Reservation Date / Time” for restaurants).

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Getting Started — Login & First Steps

1

Open your dashboard URL

Go to https://dashboard.tryecco.com.
2

Sign in

Enter your credentials on the sign-in screen.
3

You're in

You’ll land on the main Dashboard.
Self-service sign-up is disabled. Customers cannot create their own accounts; accounts are created directly by the Ecco team. If you’ve forgotten your password, use the password-reset option on the sign-in screen.

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Finding Your Way Around

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The Sidebar

The left sidebar is your main navigation. It shows your current workspace (property name and status) at the top, then a Dashboard link, followed by three labelled sections: Attività Conoscenza Impostazioni
Use the toggle button at the top of the sidebar to collapse it down to an icon-only rail or expand it back to the full labelled view — whichever suits your screen size and workflow. Section labels are replaced by hairlines when collapsed, but every link and badge remains fully accessible.
Two count badges appear in the sidebar to surface the things that need your attention most:

Conversations badge

A count next to Conversations shows how many WhatsApp and OTA threads are waiting for attention right now — the same conversations highlighted in the tab bar inside the page. It updates automatically every 30 seconds. The badge is hidden when there’s nothing waiting.

Properties badge

A count next to Properties shows how many AI-generated Knowledge Base suggestions are pending your review. Tackle these to keep the AI’s answers accurate. The badge disappears once all suggestions are resolved.
The badges stay visible whether the sidebar is expanded (trailing the label) or collapsed to the icon-only rail (overlaid on the icon). Either way, the number is the same.
At the bottom of the sidebar you’ll find three quick-access items:
The Documentation link opens https://docs.tryecco.com in a new tab — handy for looking something up without leaving the dashboard. When the sidebar is collapsed to icon-only, it shows as a tooltip on hover.
Click Roadmap to open the Product Roadmap — see what the Ecco team is building, vote for features you care about, and submit new ideas.
Click your account avatar to access Preferences & Billing, where you can manage your account settings and subscription.