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Properties holds the structured details Ecco uses for each apartment or property: access, check-in, amenities, policies, and more. Open it from the sidebar; the badge shows how many suggestions are waiting for you. The page has three tabs: Overview, Properties, and Suggestions.

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Overview

Ecco score

How complete your information is: Excellent, Good, Needs work, or Critical.

Properties imported

How many properties Ecco received from your PMS.

Active properties

How many are live, and how many are still to activate.
What to do now lists the next actions, marked Required, Conflict, or Suggestions. When some properties need your input before going live, a banner tells you how many: select Review now to start.

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The properties list

The Properties tab lists each property with its status, last update, Ecco score, and next action. Filter by property or by status, then select Open.

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New apartments imported from Kross

Ecco automatically completes new Kross apartments using their public Airbnb and Booking.com listings. Information already entered in Ecco or imported from Kross is never overwritten. When all essential details and a verified street address are present, Ecco activates the apartment automatically. You receive an email showing what was added and confirming that the apartment is active. When essential details are still missing, the apartment remains in Needs review and the email lists what you need to complete.
Ecco only uses the listing connected to that apartment and checks that it matches before adding information.

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Complete a property

The property page groups information into sections. Each field shows whether it is Complete, To complete, or Needs review.
1

Choose a field

Start with the fields that add the most points: each empty field shows how much it can raise the score.
2

Add or edit

Select Add on an empty field, or Edit on a filled one, and enter the information.
3

Review and confirm

Select Review, check the change, then Confirm update. Ecco starts using it right away.
Under Property documents, add longer texts that only apply to this property.
Fields for one apartment can contain local details and exceptions, so Ecco does not compare them with the account’s FAQs. Write exceptions clearly, for example: “In this apartment, check-in is possible until 9:00 PM.”

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Activate a property

When everything required is complete, select Activate property. The status changes to Active.

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Copy information to other properties

1

Open the copy

On the property page, select Copy to others….
2

Fields

Choose the information to copy.
3

Apartments

Choose the properties that should receive it.
4

Review

Choose Fill empty fields only or Replace existing values, check the result, and confirm.
Replace existing values overwrites what the destination properties already have. Ecco asks you to confirm before applying it.

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Remove a property from the account

1

Select Remove from account

On the property page, select Remove from account.
2

Wait for the stay check

Ecco checks for upcoming stays at the property.
3

Confirm

Read the message, then select Remove property.
Scheduled WhatsApp and email messages for bookings at the removed property will not be sent. Check upcoming stays before confirming.
The property stays in your account history as Archived and does not come back after a later import from your PMS.

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Suggestions

Ecco studies your guest conversations and proposes information to add when guests ask something it could not answer. The To review view groups suggestions into three queues:
  • Ready to review — Ecco has a complete proposal: check it and accept it.
  • Complete details — choose the property and field the information belongs to.
  • Answers to write — guests asked something Ecco does not know: write the answer and choose where to save it.
Each suggestion shows a risk badge, such as Low risk, Needs confirmation, or Conflict with content, and the channel it came from. Select View context to read the conversation behind it.

Accept

Save the information. Edit the text first if needed.

Edit details

Change the property or field before accepting.

Ignore

Dismiss the suggestion.

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When a suggestion conflicts with a FAQ

Ecco compares the suggestion with your active FAQs and shows the reason for a conflict.
  • Select the related FAQ to open it directly in the editor.
  • Choose Link existing FAQ, Update existing FAQ, Keep current FAQ, Combine manually, or Save as new FAQ.
  • When approval is blocked, read the reason and update the blocking FAQ before trying again.
When a suggestion saves information that applies to the whole account, Ecco also checks it against the FAQs. A warning banner means the information was saved, but the versions disagree: open the linked FAQ and make them consistent.

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Recurring suggestions

Select Generate suggestions to look for new ones now. In the Settings view, choose how often Ecco prepares suggestions (Every day, Weekdays, or Once a week), at what local time, and whether to notify you by email or WhatsApp.
Conversation suggestions always wait for your review. Automatic completion from verified Airbnb and Booking.com listings only applies to new Kross apartments.