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Settings you configure once, that apply no matter which channel a guest reaches you on.

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Integrations

Connect your Property Management System to sync bookings and guest data directly into Ecco — this also powers the OTA inbox.A guided setup wizard walks you through connecting your PMS. Supported providers include: Opera PMS, Mews, Cloudbeds, Protel, Guestline, RoomRaccoon, Hoteliga, Little Hotelier, Krossbooking, Booking Automation, eZee, Maestro, Sirvoy, and StayNTouch.
1

Open Integrations

Go to Configuration → Integrations → PMS and click Connect PMS.
2

Choose your provider

Select your PMS from the list. Each provider has its own credential fields — fill them in as prompted.
3

Validate & activate

Ecco validates your credentials, confirms the connection, and activates the integration. Once active, bookings and guest data sync automatically and the OTA inbox starts receiving messages.
During setup, your configuration stays in a pending state until validation succeeds. This keeps your live data untouched while credentials are being checked. If validation fails, correct the credentials and try again — nothing is overwritten.
Voice, WhatsApp, and OTA each have their own settings for hours and channel-specific behavior — see Centralino, WhatsApp, and OTA.

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Billing & Usage

Usage isn’t configured from Settings, but you’ll automatically receive email alerts at 80% and 100% of your plan’s usage allowance for each channel — sent to your account’s billing contacts. Each channel (voice, WhatsApp, OTA) has its own plan and usage counter. To review or change your plans, use Preferences & Billing from your account avatar menu.