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The AI continues conversations by text over WhatsApp — picking up guest questions and requests the same way it does on the phone.

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Getting Connected

1

Open Configuration → Integrations

Head to the Integrations tab and find WhatsApp Business.
2

Connect your number

Follow the guided wizard to link your WhatsApp Business number to Ecco.
3

Set your hours

WhatsApp gets its own active-hours panel, separate from your voice schedule — set it independently if you want different availability.

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The Conversations Page

Chats appear in the same Conversations table as calls, marked with a WhatsApp badge. Filter the list by source (Phone / WhatsApp) to see only chats. Opening a chat shows the same detail view as a call: full transcript and AI summary, with automatic translation if you’re browsing in a different language than the guest wrote in.

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Settings

Inside Configuration → Integrations → WhatsApp you’ll find a settings panel alongside your hours. One option worth knowing:
When this switch is on, Ecco skips sending typing indicators to guests. This keeps your unread-message badges and notifications intact inside the WhatsApp Business app — useful if your team monitors the inbox and relies on those alerts.When it’s off (the default), guests see the AI typing indicator as it composes a reply, which gives a more responsive feel but clears unread notifications in WhatsApp Business.
SettingTyping indicator shown to guestYour WA Business notifications preserved
Off (default)✅❌
On❌✅

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Common Questions (FAQ)

Yes. WhatsApp has its own hours panel in Integrations, independent of your voice schedule.
Yes — open the conversation and reply from the same chat view, alongside the AI’s own replies.