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The Conversations page lists all calls managed by the AI receptionist.

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History Overview

The central table displays:
  • Title: An AI-generated summary of the call.
  • Category: A color-coded badge indicating the call type (e.g., BOOKING_INQUIRY).
  • Date & Time: When the interaction occurred.
  • Hotel / Restaurant: Visible if you’re in the “All Hotels” view.
  • Duration: Total length of the call.
You can easily search using the free-text search bar, filter by category, or change the time period.
When browsing the dashboard in a different language, the Title and Summary are automatically translated on-the-fly to your selected UI language for easier readability, keeping the raw original data completely preserved.

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Conversation Detail

Clicking on any conversation row opens the detailed view, split into two columns:

Left Column: Audio & Overview

  • Audio Player: Listen to the call recording, adjust speed, or download it.
  • Call Details: Displays status, phone number, duration, cost, and SMS presence.
  • AI Summary: A generated description highlighting what transpired.

Right Column: Transcript

The complete text transcript of the dialogue. The text highlights synchronously as the audio plays, showing the exact words spoken by both the AI and the Guest.

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Common Questions (FAQ)

Some calls may not have recordings if the call was exceedingly short or experienced a technical routing issue before establishing a solid connection. The message “Audio unavailable” will be displayed.
The summary is AI-generated and may occasionally miss subtle human nuances. However, the full transcript and raw audio are always available precisely for verification!