Getting connected
Open Configuration → Email.1
Set the sender
Under Sender, enter a sending subdomain, such as
send.yourhotel.com, and select Connect domain. It does not affect your existing mailboxes. Add the DNS records shown on screen with your domain provider, then select Verify. The status changes to Verified when emails start going out from your domain; DNS changes can take some time.2
Add your branding
Under Email branding, upload your logo, choose your brand color, write the footer, and enter the Reply-to address where guest replies should arrive. Check the preview, then select Save branding.
3
Write the messages
Write the text of each automatic email in Schedules.
Until your domain is verified, emails go out from Ecco’s address without your logo.
Sent emails
Open Conversations, then the Email tab. Sent emails lists the automatic emails sent to guests and group contacts. Search by guest, email address, subject, or booking. Open an email to see exactly what was sent, its attachments, and its delivery status:
Select Refresh status to check the latest result.
Delivery to the recipient does not confirm how an external system, such as a booking portal, displays the email.
Group emails
When a group books several rooms, Ecco can send the group’s contact person (the Owner) one email with the room access instructions as a PDF. These sends appear under Group emails at the top of Sent emails. Open a group email and select the file under Attachment sent to the Owner to download the PDF. Ecco keeps the PDF for a limited time after the stay; afterwards the email shows Attachment is no longer available in Ecco.Group emails are visible to team members with access to the whole property.
Common questions
Does editing a message change emails already sent?
Does editing a message change emails already sent?
No. Sent emails stay exactly as they were sent. Your changes apply to future sends.
Can I reply to guests from the Email tab?
Can I reply to guests from the Email tab?
No. The Email tab is read-only. Guest replies arrive at the reply-to address you set in Configuration → Email.